Exchange rules

This offer contains the main terms, conditions and rules based on which the service swop.is provides services to its clients. Before using the services of this service, the user must agree to all the conditions set out below. Only by accepting all the conditions without exception, the user can proceed to using the service. These exchange rules are posted on the resource swop.is in the public domain.

Terms and conditions of service provision by the service

1. Terms and Definitions

1.1. Swop.is service (hereinafter referred to as the Service) is a service that provides services to individuals and legal entities in terms of exchanging, buying or selling electronic currency. These services are carried out through a special software package available at https://swop.is/.
1.2. The User is any natural person who has agreed with all the conditions offered by the Service and has acceded to this agreement.
1.3. Payment system - a software package created by a third party, through which digital currency units, electronic money and other obligations are accounted for, mutual settlements of users are organized, etc.

Under this agreement, the key payment systems are: Yandex.Money, BTC, PerfectMoney, QIWI, Payeer, etc. Legal entities and individuals can always find out a complete list of all payment systems on the swop.is website. Complete list of all payment systems are shown on swop.is website.
1.4. Electronic units (title units) - accounting units of the relevant electronic settlement systems, denoting a certain amount of rights of claim or other rights arising from the contract of electronic settlement systems with their users.
1.5. Payment - transfer of electronic units from the payer to the recipient.
1.6. Application - information submitted by the User using the means of the Service in electronic form, indicating his intention to use the services of the Service on the terms proposed by the Service and specified in the parameters of the application.
1.7. The outgoing electronic currency is the currency that the user has and wants to exchange or sell, and receive other electronic currency or money in a different form.
1.8. The received currency is the currency that the user of the service receives as a result of the exchange, transferring the outgoing currency of the service.
1.9. Parties are all users who unconditionally accepted the rules specified in this agreement and decided to use the service, as well as the swop.is service itself.
1.10. Currency exchange is a transaction for the exchange of electronic currency of various payment systems.
1.11. Reserves of electronic currencies - the amount of funds available to the Service of Electronic currencies or funds for the performance of services. The amounts of reserves are indicated on the website of the Service on the main page.
1.12. Rate - the cost ratio of two electronic currencies during their exchange.

2. The subject of the agreement and the procedure for its entry into force

2.1. This agreement governs the relationship between the User and the Service regarding the services provided by the Service to the User and cancels all previous agreements between the Service and the User on this subject.
2.2. This agreement does not cancel the current legislation of the countries of registration and location of the Service and the User, as well as the contractual relationship between the User and the Electronic Settlement System (systems).
2.3. This agreement is considered accepted on the terms of a public offer accepted by the User during the submission of the Application, which is an integral part of this agreement.
2.3.1. The information displayed by the Service about the parameters and conditions of the Application is recognized as a public offer.
2.3.2. The acceptance of a public offer is recognized as the User's actions to complete the formation of the Application, confirming his intention to make a deal with the Service on the terms proposed by the Service immediately before the completion of the formation of the Application. In case of registration on the Website of the Service, this agreement comes into force at the moment of putting a tick in front of the words "I agree with the terms of the offer" and pressing the "Register" button.
2.3.3. The date and time of acceptance, as well as the parameters of the conditions of the Application are fixed by the Service automatically at the moment the formation of the Application is completed.
2.4. This agreement comes into effect from the moment the User completes the formation of the Application.
2.5. This agreement terminates from the moment the details provided by the User receive Electronic Units in the amount provided for by the parameters of the User's Application, or from the moment the application is canceled.
2.6. The parties recognize this agreement in electronic form as equivalent in legal force to an agreement concluded in writing.
2.7. The Service reserves the right to unilaterally make changes to this agreement without a corresponding notice to the User, but with the obligatory publication of the current version of the agreement on this page.

3. Subject of the agreement, cost of services rendered

3.1. The subject of this Agreement are services for the exchange, purchase and sale of title units of electronic payment systems, carried out by order of the User, as well as other services described on the website of the Service.
3.2. The amount of remuneration of the Swop Service for the specified actions is reflected in the Application and confirmed by the User on one of the pages of the user interface.
3.3. The cost of services of the Service Swop is set by the management of the Service and published on the website of the Service.
3.4. The Swop service has the right to independently change the exchange rates of Electronic currencies and charged commissions at any time unilaterally, of which it notifies the Users of the Service by preliminary posting information about these changes on the Website of the Service.
3.5. The Application created by the User on the Website of the Service indicates the Rate, the method of Exchange, as well as the total amount of transferred funds or electronic currency.
3.6. The Swop service collects the value of its remuneration at the time of the relevant Operation.

4. Terms of Service

4.1. Ordering services by the Swop Service is carried out by the User by sending an Application through the Service's website.
4.2. Management of the exchange process or obtaining information about the progress of the service by the User is carried out using the appropriate user interface located on the website of the Service.
4.3. The processing of the User's Applications is carried out by the Service in strict accordance with the privacy policy (clause 5 of this agreement), as well as the policy to combat money laundering and prevent transactions that are illegal (clause 6 of this agreement).
4.4. Accounting for transactions with electronic units is carried out by the Service in accordance with the regulations, rules and format of the relevant Electronic Settlement Systems.
4.5. Any completed operation carried out by the Service at the request of the User is considered irrevocable, i.e. cannot be canceled by the User after its completion - receipt by the User of what is due to him under previously accepted terms of the transaction.
4.6. If the User does not send electronic units within one hour from the moment the User accepts the details provided by the Service, the agreement on the terms specified in the Application is considered unilaterally terminated by the Service as not having entered into force, without notifying the User about it.
4.7. In case of termination of the agreement, Electronic units received after the above period shall be returned to the sender's details within the next 24 hours. When making a return, all commission expenses for the transfer of Electronic Units are made from the funds received at the expense of the User. The Service is not responsible for possible delays in the return, if they arose through no fault of the Service.
4.8. If the number of received Electronic Units differs from that declared by the User, the Service may unilaterally terminate the agreement by refusing to execute the application and returning the funds received to the sender's details within the next 24 hours. When making a return, all commission expenses for the transfer of Electronic Units are made from the funds received at the expense of the User. The Service is not responsible for possible delays in the return, if they arose through no fault of the Service.
4.9. If the money equivalent is not sent to the details specified by the User within 24 hours from the moment the payment is received from the User, in the absence of reasons for blocking the Electronic Units received at the User's Application from the Service, the User may demand termination of the agreement by canceling his application and returning the electronic units.
4.10. The request to cancel the application must be fulfilled by the Service only if, at the time of receipt of such request, the monetary equivalent was not sent to the details specified by the User.
4.11. In case of cancellation of the application, the return of the Electronic units is made by the Service to the details of the sender within 24 hours from the receipt of the cancellation request. The Service is not responsible for possible delays in the return, if they arose through no fault of the Service.
4.12. The Service has the right to engage third-party performers to fulfill its obligations.
4.13. The Service has the right to cancel the operation in progress and return the Electronic Units and/or funds deposited by the User with reimbursement of commissions of the Electronic Settlement Systems to the User without explanation.
4.14. The Service has the right to refuse the User further service in case of violation by the User of any of the clauses of this agreement.
4.15. All subsequent Applications created by the User after the Service refuses to further service the User are automatically blocked.
4.16. The Service has the right to delay the execution of the transaction until the identification of the User's identity, by means of a phone call, as well as in other ways that do not contradict the current legislation.
4.17. When using the services of the Swop Service, the User confirms that he legally owns and disposes of the funds and electronic currency involved in the relevant Payment.
4.18. The User undertakes to independently calculate and pay all taxes required in accordance with the tax legislation of the User's location.
4.19. Special conditions of some Payment systems:
- when the User sends funds in the Yandex.Money payment system, the transfer is frozen for 24 hours, after the specified time the transfer is unfrozen.
- when the User sends funds in Bitcoin, Litecoin, Ethereum cryptocurrencies, the exchange request will be accepted for execution after two transaction confirmations.
4.20. The user guarantees that he is not involved in:
- money laundering operations;
- receiving income from drug trafficking;
- receipt of proceeds from criminal and/or terrorist activities;
- income from trade with countries, trade with which is prohibited by international organizations;
- income from any other illegal activity.
4.21. The service has the right to require the client to create an application again in case of a delay in confirming a cryptocurrency transaction for a period of more than 8 hours. The service also has the right to return the funds to the client, minus the commission of the wallet of the corresponding cryptocurrency.
4.22. The service has the right to terminate the agreement unilaterally if the client has violated the procedure for using the service.
4.22.1. The presence in the actions of the client of signs of a violation of the procedure for using the service is determined at the discretion of the service.
4.22.2. If the agreement is terminated unilaterally, the service refunds the funds to the sender's details within 60 calendar days.
4.22.3. In case, if equal of received Electronic Units differs from that declared by the User or the payment was made in two payments, the application will be considered erroneous and also not paid, the funds in this case will not be returned.
4.22.4. If the user conducts an operation in which he sends or receives BTC, he must consider the fact that any transaction in the BTC network can be confirmed from 30 minutes to a day. The service cannot affect the speed of transaction confirmation.
4.22.5. Details for payment of applications are valid for 60 minutes, after this time, transfers are not counted and are not refundable.
4.22.6. Transfers to our details without creating an exchange request are not counted as payment and are not refundable.
4.22.7. If the Bitcoin network is highly loaded, the processing time for applications in the direction of Bitcoin exchange can be increased up to 40 minutes.
4.23 The service has the right to request any additional information about the payment made by the client on the application, such as: a bill of the payment made on the application, a screenshot of the transaction made as payment for the application created by the client, TXID of the transaction, etc.
4.24 Processed applications cannot be returned, canceled or exchanged.

5. Privacy Policy

5.1. To carry out operations, the Service accepts from the User his personal data, which the Service undertakes to store in encrypted form, not to make public, not to transfer to third parties, except as described in clauses 5.4, 5.5 and 6.5 of this agreement.
5.2. All operations with Applications, as well as the transfer of personal data from the User to the Service, are carried out via an encrypted SSL channel with a key length of 256 bits.
5.3. The Service has the right, if necessary, to independently carry out activities to collect additional data about the User by any available means. All information collected as a result of such activities is not made public, is not transferred to third parties, except for the cases described in clauses 5.4, 5.5 and 6.5 of this agreement.
5.4. The Service has the right to transfer the User's personal data and details of the operations performed by him, provided that their confidential status is maintained upon an official written request / court decision / on its own initiative (in the event of a need for an investigation) to law enforcement agencies, as well as to the User to whom they belong.
5.5. The Service has the right to transfer the details of the operation and the personal data of the User related to the operation at the official request of the Electronic Settlement System for internal investigations.
5.6. All collected data about the User, as well as details of the operations performed by him, are stored in the Service database for three years from the moment the Service completed the last User Application.

6. Anti-money laundering and illegal transactions policy

6.1. In accordance with international law, Swop adheres to a number of rules and implements a number of procedures aimed at preventing the use of the Service for the purpose of conducting money laundering operations, that is, actions aimed at returning money or other securities of illegal origin to the financial and economic market, representing their acquisition and their possession is quite legal and normal, as well as the conduct of other operations that are illegal.
6.2. To prevent operations of an illegal nature, the Service establishes certain requirements for all Applications created by the User:
6.2.1. The sender and recipient of the Payment under the Application must be the same person. Using the services of the Service, transfers in favor of third parties are strictly prohibited.
6.2.2. All contact information entered by the User in the Application, as well as other personal data transmitted by the User to the Service, must be up-to-date and completely reliable.
6.2.3. It is strictly forbidden to create Applications by the User using anonymous proxy servers or any other anonymous Internet connections.
6.3. To prevent transactions of an illegal nature, the Service:
- Uses an internal system for automated analysis of transactions and behavior of the User (fraud prevention system), which stops all suspicious transactions of the User.
- Sets limits on the User's operations depending on the level of identification of the User's personality and the country of origin.
- Adheres to the "Know Your Customer" (KYC) policy.
- Checks by all available means all the data provided by the User
6.4. The Service reserves the right to freeze all current User Applications until the User provides copies of the documents proving the identity of the User, as well as the source of origin of the Electronic Units and other information necessary to verify the operation in the following cases:
- If a violation of any of the requirements presented in paragraph 6.2 of this Agreement is detected.
- When the User's Application is stopped by the fraud prevention system.
- If there are reasonable suspicions from the administration of the Service that the user is trying to use the services of the Service for money laundering or for the purpose of carrying out any other illegal operations.
  
  In turn, the User undertakes to submit the requested document within 7 working days from the receipt of a request for its provision, or request cancellation of the application.
6.4.1. If the User refuses to submit the requested documents, the Service reserves the right to refuse the User further service and take the actions described in clause 4.10 of this agreement.
6.5. The Service reserves the right to refuse the User further service and take the actions described in clause 4.7 of this agreement, after which transfer all the User's data available to the Service, as well as all available information about the User's operations to law enforcement agencies in the following cases:

Detection of transactions whose purpose is money laundering, financing of terrorist organizations, fraud of any kind, as well as transactions aimed at carrying out any other illegal and illegal operations.
If the Service has a reasonable suspicion that the document provided by the User to identify the User's identity is fake or invalid.
Receipt of information from authorized law enforcement on the incompetence of the User's possession of electronic units or financial resources and / or other information that makes it impossible for the Service to provide services to the User.
Identification of any actions or attempts to perform actions by the User aimed at providing any negative impact on the software and hardware complex of the Service.
Identification of any actions or attempts to commit actions by the User aimed at stealing databases and other tangible and intangible property of the Service.
Identification of any actions or attempts to perform actions by the User that can cause any physical, material and non-material harm to the Service.

6.6. The service reserves the right to check by all means available to it personal and any other information received from the user.

7. Disclaimer

7.1. The service is not a bank. The Service offers its services around the clock, seven days a week and will strive to ensure that the hardware and software system that implements the capabilities of the Service works without failures.
7.2. The Service provides its services on an "as is" basis, as they are described on the pages of the Service's website and does not offer any additional warranties.
7.3. Using the Service, the User agrees that the scope of the Service's liability is limited to the funds received from the User to fulfill the subject of this agreement, that the Service does not provide additional guarantees and does not bear any additional responsibility to the User, just as the User does not bear additional responsibility to the Service, except for the cases specified in clause 7.9.
7.4. The Service will make every effort, but does not guarantee that its services will be available around the clock, every day. The Service does not bear any responsibility for losses, lost profits and other costs of the User resulting from the impossibility of obtaining access to the site and services of the Service.
7.5. The Service does not bear any responsibility for losses, lost profits and other costs of the User resulting from delays, errors or failures in making bank payments or electronic transfers.
7.6. The Service does not bear any responsibility for losses, lost profits and other costs of the User, resulting from the User's erroneous expectations regarding the tariff rates of the Service, the profitability of transactions and other subjective factors.
7.7. If the User provides erroneous data in the information about the details of the recipient of funds, the Service does not bear any responsibility for any adverse consequences or damage resulting from this error.
7.8. Using the services of the Service, the User is solely responsible for the payment of taxes in accordance with the tax legislation of the country at the place of his residence. The Service is not a tax agent, and will not notify the User of any possible tax costs when using the services of the Service.
7.9. The User guarantees indemnification of the Service (management company, managers and employees) in cases of claims or claims directly or indirectly related to the User's use of the Service, with the exception of losses caused by the guilty (intentional or negligent) actions of the Service itself.
7.10. The User undertakes to refrain from using the services of the Service for fraudulent and illegal transactions and agrees that any attempt to exchange fraudulent capital will be prosecuted to the fullest extent of the law. The actions of the User may be considered illegal in accordance with the laws of the country of residence of the User and / or the country where the Service is registered.
7.11. The User undertakes not to falsify communication flows related to the operation of the Service, not to interfere with its software and/or hardware, and not to exert any other influence that could disrupt the normal operation of the Service, realizing that such actions will be subject to prosecution throughout the severity of the law.
7.12. In case of detection of falsification of communication flows or any negative impact on the normal operation of the program code of the Service, which is directly or indirectly related to the User's application, the execution of the application by the Service is suspended, after which the actions described in clause 6.5 of this agreement are taken.
7.13. Neither the User nor the Service will be liable to each other for delays or failure to fulfill their obligations resulting from the occurrence of force majeure circumstances, including natural disasters, fire, flood, terrorist acts, power shifts, civil unrest, as well as the non-functioning of Electronic Settlement Systems, power supply systems, communication networks and Internet service providers.
7.14. Electronic settlement systems and/or financial institutions are solely responsible for the funds entrusted to them by the User. The Service cannot be a party to the agreement between the Payment System and/or financial institution and the User, and is in no way responsible for the misuse or unauthorized use of the Electronic Settlement System by the User, as well as for the abuse by the User of the functionality of the Electronic Settlement System. Mutual rights and obligations of the User and the Electronic Settlement System and/or financial institution are regulated by the relevant agreements.
7.15. The User guarantees that he is not a citizen and tax resident of the United States of America.
7.16. All funds received by our service after three months, after the creation of the application, are at the disposal of the Swop.is service. Service in the future can dispose of these funds at its discretion.
7.17. All funds received by the Swop service without creating requests are at the disposal of the Swop.is service
7.18. The user who has indicated incorrect details for the exchange undertakes to provide the correct details for the exchange within three months from the date of creation of the application. Otherwise, all funds are at the disposal of the Swop service.
7.19. In case of receipt of an amount from the User, the amount of which differs from that indicated in the application, the "Swop" service may suspend the exchange, and after the User's request, pay the actually received amount at the rate that was in effect at the beginning of the operation.
7.20. In case of direct or indirect actions of the client, the service bears losses, the client is obliged to compensate the damage caused to the service in the amount of 100%. All current and further paid applications are transferred for using to service until the full coverage of the damage.
7.21. On the recommendation of the payment system, in order to avoid fraudulent actions, the client's payment can be frozen for up to 24 hours, after the application is executed.
7.22 Funds sent without creating an application or by mistake to our requisites are non-refundable.

8. The procedure for accepting claims and resolving disputes

8.1. Disputes and disagreements arising in the framework of the provision of services by the Service to the User are resolved through negotiations between the User and the administration of the Service, based on the provisions of this agreement.
8.1.1. Any claims under this agreement can be accepted by the Service in electronic form by sending a message on the essence of the claim to the contacts (contact page) indicated on the Service website.
8.2. If it is impossible to resolve emerging issues through negotiations, the dispute is resolved in accordance with the current legislation at the place of registration of the Service.

9. Final provisions

9.1. The Swop service has the right to send to the User information on the status of the exchange process, as well as other information, including advertising, to the e-mail specified by him.
9.2. Information on the site, including graphic images, textual information, program codes, etc. is the property of the Swop website and is protected by copyright laws. Each case of unauthorized copying (full or partial) may be prosecuted under applicable law.
9.3. Acceptance of this offer means the unconditional consent of the Payer to the processing by the Service of his personal data provided by the Payer to the Service for the purpose of providing services, in order to send informational and advertising messages to the Payer.Acceptance of the offer means the Payer's consent to the Service performing operations to collect, systematize, accumulate, store, clarify (update, change), use, distribute (including transfer to third parties), depersonalize, block and destroy in relation to his personal data, to use when processing personal data in an automated, mechanical, manual or any other way at the discretion of the Service. The acceptance of this offer also confirms the unconditional consent of the Payer that the completeness, reliability and accuracy of the information provided by the Payer can be verified by the Service, and also provided by the Service to third parties for the purposes of such verification.
9.4. This agreement may be revoked by the Payer at any time by providing the Service with an application to revoke consent to the processing of his personal data. This agreement to the processing of personal data is provided for a period until the Payer revokes the agreement to the processing of personal data.
9.5. The User confirms that he has read all the provisions of this Agreement and unconditionally accepts them, otherwise the User cannot use the Swop Service.